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2. Items are generally shipped out within 1-2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded.).
3. Free shipping to worldwide by USPS, EMS(EXPRESS MAIL SERVICE) with following exclusion:Saudi Arabia, Angola, Netherlands, Nigeria, Czech, Kenya, Ukraine, Russia, Croatia, Hungary, Bhutan, Bulgaria, Georgia, Maldives, Mexico, Brazil, Poland, Latvia, Romania, Estonia, South Africa, Bahrain, UAE, Kuwait, Qatar and others. Please contact us to confirm whether you are in free shipping areas or not.
4. Once we ship your package, we will send you tracking number once it available. Every ChiFlatIronDryer.com customer will receive a purchase confirmation, via email, that provides carrier and tracking information for their product. This information allows you to locate your product anytime during the transit process. Package transitting time normally takes 5 to 9 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.
We collect information about you to process your order and to provide you with the best possible service.
We do not share this information with outside parties except to the extent necessary to complete that order. We will not pass personal information on to any third party.
Payment processing takes place on our secure server using SSL (Secure Socket Layer) 128-bit encryption, the highest level of protection possible.
What information do we need to process an order:- For us to process your order, we will need to know your name, e-mail address, delivery address, credit card number, valid from and expiry date. All information is collected lawfully and in accordance with the data protection act 1998.
All Privacy matters should be directed to info@chiflatirondryer.com
1. Payment Security
the ChiFlatIronDryer.com uses Secure (SSL) 128-bit encryption, the highest level of protection possible, we support all major credit and debit cards with the (major) US,CA acquiring banks for Visa, Mastercard, Switch and Solo.
2. Data Protection
The ChiFlatIronDryer.com is registered under the Data Protection Act.
We will repair your product within the warranty period provided that: The item has a manufacturer defect. The item(s) matches the item(s) on our order records.
Warranty does not cover the following occurences: Mishandled merchandise by customer. Unreasonable wear and tear of any kind. Damage caused by human.
No returns will be accepted without: A prior e-mail stating the specific problem(Wait until you hear back from us).
2. Under certain conditions, you may exchange or ask for a refund within 14 days from the original date of receiving.
3. Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, detailed description of the problem.
4. In case the products arrive with damages, wrong delivery or mismatched models, exchange or refund is 100% guaranteed. However, we would not hold responsibility for damages caused by malice action(by customer herself/himself), and exchange or refund would be rejected.
5. For all defective items, buyer need to send pictures to proof the damages parts.
6. Returns will only be accepted when it's in its original condition and the item(s) matches the item(s) on our Order Records.
7. If return is for refund/exchange only and have non-quality cases, besides the shipping fees, we will also deduct 10% of the order total amount as handling fee and give you a partial refund or another product you like(charge or refund balance money for the different items).
8. All images displayed on our site are digital photos taken by us. Because of conditions of light and background, they might look a little different from what they really do in the real world. This would not be a reason for exchange or refund request.
9. Prices might vary from different seasons and our promotional campaigns. Price changing would not be a reason for exchange or refund request.
10. For exchange cases, please send the product back first and provide us a delivery tracking serial number and the link where to track this. We will have a new product dispatched to you as soon as we receive the return package.
11. When refund is processing, please be noted that you should send the product back to us, providing a tracking serial number and racking link. When the product arrives, we'll issue a refund in full immediately.
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. No PAYPAL option，plesase choose Western Union(enjoy 7% discount) to make order record on our wedsite and contact us for Paypal payment account.
2. VISA Card and Master Card
We do not charge customer directly, but use a more secure third party payment gateway: Gspay, Ips. They are easy and safe to make an online purchase with. The maximum amount for gspay gateway is $500. You may pay for them separately, as long as each total is less than $500, includes the discount. If you would like the discount according to the quatity, you may try to pay via Western Union or Paypal. There is a 7% discount for using Western Union. Please contact us for the paypal account name.
3. Western Union
Western Union is a very easy and quick way to send and receive. We will invoice you with the payment information. Please make payment information correct(check the receiver’s first name and last name). Please email us or reply on our required form: MTCN(Money Transfer Control Number), your First Name, Last Name, payment amount, currency and country. Payment receives in 1 day.
4. Wire Transfer
Wire Transfer is a safe way to transfer payment. The payment always receives within 2-5 days.
